Returns & Exchanges
At Biona Organic, we are committed to providing the highest quality organic food. If your order arrives damaged or incorrect, please notify us within 14 days for a full refund or replacement.
Contact Our Team
Email our customer service team with your order number and details of the issue, including photos of any damaged organic goods.
Receive Authorization
Once your request is reviewed, we will provide a return authorization number and instructions on whether the item needs to be sent back.
Package Your Items
If a return is required, securely pack the unopened products in their original packaging to ensure they are protected during transit.
Refund Processing
After we receive and inspect your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing