Frequently Asked Questions
Everything you need to know about our organic, ethical, and sustainable food.
Are all Biona Organic products certified organic?
Yes, every product in our range is 100% certified organic. We believe in food transparency and ensure all our ingredients are grown without chemical pesticides or herbicides, adhering to strict EU organic standards.
Is your packaging recyclable and BPA-free?
We are committed to sustainability. Our tin cans are 100% BPA-free, and we prioritize recyclable materials such as glass and paper across our product lines to minimize our environmental footprint.
Do you offer vegan and gluten-free options?
Absolutely. A significant portion of our range is naturally vegan and gluten-free. You can easily filter products by dietary requirements on our shop page to find items that suit your lifestyle.
What is your shipping policy for perishable items?
We use specialized eco-friendly packaging to ensure our products arrive in perfect condition. Standard shipping typically takes 3-5 business days, and we offer free delivery on orders over a certain threshold.
What should I do if my order arrives damaged?
We take great care in packing your organic goods, but if an item arrives damaged, please contact our customer support team within 48 hours of delivery with a photo of the damage for a full refund or replacement.
Where are Biona Organic products sourced?
We source our ingredients from local farmers and sustainable producers globally. By building long-term relationships with our growers, we ensure fair trade practices and the highest quality harvests.